My bed has developed the same problem. I couldn’t imagine how they’re R&D even came up with a warranty.. If your remote won't allow you to do either, that could be for two reasons: Loss of power connection or a kinked hose. I wish he had held his ground. If you get the barebone cheap one, then maybe. They blame everyone but them selves. They also charge you for shipping back to them . I fell for the SN scam believing I would sleep better. If you can return it you should. All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). I have a 20 year wrranty on a sleep number bed purchased for about $,3000.00 about 7 years ago and it hasn't been prforming as it should. My biggest complaint (after the trenching and waking up barely able to get out of bed), is the ridiculous cost of sheets!!!!! This is a company without a shread of integrity in backing their hoax of a product. Are you looking to save some money on your new mattress? DO NOT BUY!! I’ve never been so disappointed in my life. I wish I would have found this site sooner. I had been experiencing severe allergy type symptoms and dizziness…all the symptoms of mold exposure but could not figure out where it was coming from until I decided to check my bed. SN does NOT sell replacement connectors. I made a big $6000+ mistake. Don’t make my mistake! I have slept better on an 80 dollar air mattress from WalMart! We have had ours about 5 years, and paid $5k for it (on ‘sale’) and I’ve never liked it. I think I’ll just have it hauled off. I’ve tested nearly every major brand on the market, here’s what I like! I wish I had seen these reviews first. Sleep Number and BEDBUGS!!!!!!! Most of all it seems like I’m sleeping at an angle, higher in the middle. This time they said I have to talk to the frame manufacturer Leggett and Platt. I don’t know what to do it hurts so much to sleep in, I truly believe that my hip trouble is from the air mattress and now my husband has had to have four five and six fused in his back because of severe pain something we had nothing of three years before buying this bed we’re healthy, energetic, and exercise and we walk daily. REM Air System Replacement Wireless Air Bed Pump Compatible with Select Comfort or Sleep Number Mattresses - 1 Remote, Controls Both Sides. I have to sleep on the sofa because I can not stand the “trench effect” of rolling to the middle of the bed. Has been the worst bed I have ever slept in. We paid over $10k for our bed and have had nothing but issues. I saw our new bed in the delivery truck laying against the old beds that had been picked up. The $400 bucks they get for delivery and return probably covers the cost of the bed anyway. I have severe spinal stenosis and I thought it would help my back. Never again and will certainly not recommend them. I reset the pump. However, I do see it on their website. And read the fine print about their “25 year” warranty, too. We have a sleep number bed also and I have been worrying that when I make the bed I will knock out the tube that puts the air into the mattress. Sadly the customer service was even worse than expected, I’ve only had the bed 5 yrs which is incredible ive lasted this long with my back and neck injuries, Which I bought the mattress specifically for. This cooling mattress pad has a varying design with waves at head and footrests and a quilting in the middle to prevent sagging. How can I salvage my purchase? I have the King 2 twin–constantly find my self in the “trench” and nothing I have done to stuff the middle has helped–after 1.5 years—poor help from technicans, I belive that I have model E which was discontinued–why?? I have been contacting Customer Service for over three years. It’s amazing to me how this company is staying in business. In other words there is basically no support…thus the sore backs people complain about. They sent a new system. I’m doing restoration work on an old house and visit it for a couple of months at a time. We called customer support, but was told that it was going to cost $199.00 just to come out and take a look at the problem – and that is before fixing anything. Fits perfect. When I received it I noticed that it was not the same as my previous foam purchase. I’m unable to stand another night on this thing. I’ve had my bed for some years now and can confirm THE TRENCH EFFECT IS REAL. I set my number from 80 up to 100. Worked okay for awile but had some issues with it, called customer service to see if they could come to our house and replied we would be charged $120 which we refused and after over the phone advice they finally admitted it was set up wrong and tech would be out in a few days free of charge to fix the problem. It’s the original with “wired” remotes that simply go up and down. I purchased my bed in 2012 and 3 days ago found mold growing between the air chamber and top foam. It’s been so uncomfortable for me that I’ve been sleeping in my daughter’s bed while she’s away at university. We buy all our sheets, mattress protection, and several sets of pillows from Sleep Number which is very high in price. Lol. We’ve been trying to get a technician here because the right side will not old air. I had to pay for the new pump (was pro rated they said) and now have to wait 5-6 days for it to come in so I can get my bed to function again. Another thing I’d like to say about customer support is I believe they are all told to do whatever it takes so that no money comes out of Sleep Number’s pocket, and if that doesn’t seem to be working, try to make the customer feel stupid without ever actually insulting them. I am sorry but it is time to start looking for a new bed. It’s not snuggly so we spent another $125 for a mattress topper from a different company. Not good. When they came and picked it back up they laughed and said “I told you so” as they threw it in the back of the truck. I hate I’ve referred so many plp to this company! The first point, that came up a lot, was issues with their “100-night sleep trial.” Apparently, if you want to return your bed before the 100 nights is up, this guarantee only includes the mattress itself, not the bed frame or additional accessories. By Dennis Thompson HealthDay Reporter. We still hate it and both my husband and I have aches and pains we never had before. I just had to have this bed. But she couldn’t tell me how much I would save by doing this troubleshooting and making my life miserable for another week. The Customer service is great! I have owned my sleep number for 10.5 years. Your rear end has to nestle in the bend of the bed otherwise you end up to close to the headboard which can cause upper body soreness. I finally took 2 tylenol pm and slept about 4 hours. Love the bed. I need to be able to raise the head due to reflux problems. I called back and another rep said he would send an email, Still no response. Lies from the sales people at the store. (The website’s fine print verifies this. Recently had technicians come to make sure the bed was assembled correctly. Shameful! When I tried to return the mattress. what a shame! I’ve tried a wide range of firmness options, but that doesn’t seem to affect discomfort I awake with. We purchased a sleep number after Christmas 2019’ and I have slept WORSE than I have in years! When one side is significantly different from the other, it causes a trench effect, in which the center of the bed is lower than the sides. The hype outweigh the reality of the quality of sleep. She said they didn’t do that; they replaced the entire thing; if I took it apart to try to see what was wrong it would void my warranty. I’m not sold on the idea that the pump needs to be so “smart”, and am not a fan of all the data being sent back to the mothership (if you forget to turn on privacy mode). We tried the bed in store, and ours feels nothing like it. She said I can’t do that as they have no repair department however they could send someone to look at it for, I think it was, $199. I had to move the bed and it started leaking. If some lawyer starts a class action lawsuit count me in. SN does censor their reviews. What is the solution to sag that you are suggesting here? The older bed is on our 4 poster bed and we laid down ply-wood over the slats. I had to go to the chiropractor a number of times just to correct. Bought high end adjustable (like that part), but the mattress has almost no padding. You think that you pay for what you get ,with this company it’s not true. We Ordered our bed and a headboard back on December 8, 2019 and asked for them to be shipped separately because the headboard would take 6 to 8 weeks for delivery. Juat had my first night sleep on an I8 and I am definitely not impressed. I was only going to owe the return pick up fee of reduced $100.00. I advise to stay away from sleep number. The sleep trial applies to the bed only, adjustable bases are considered final sale and not eligible for a refund. I will be contacting them about this bed. It does appear that you may be required to pay return shipping fees. Home » 5 Common Sleep Number Bed Problems and Complaints. DO NOT BUY THIS AIR MATTRESS – that is exactly what it is. I have inflated the bed, thinking it is losing air. I’m going to give this horrible bed away and buy a high quality new mattress. We were supposed to see both items on February 20, so I called and asked where the delivery is and was informed that they do not have me scheduled for a delivery. Sorry we bought it. Thats the only thing I like about this bed. The rep said, maybe sleep number is not the right bed for you. We called customer service and plugged off the mattress to see if it was the air bag or the pump. Not paying that. I clarified again that there isn’t, but he said there must be and he’d send a tech out for a cost to us of $199.99. My husband is heavy and have no sagging. Don’t ever buy a Sleep Number bed they and Customer Service are really bad. When I spoke with Leggett and Platt, they advised they do not cover that and back to Sleep Number again. Albeit, maybe 5 years later the valves are getting leaky, fair enough. It woke me up twice when it filled, and there is a hump on each side that angles you towards the middle or rolls you of the side. we have done that multiple times. Which involved several nights more of basically having my bed deflate under me every couple of hours. I recently moved and wanted to get their latest technology. This has never happened to me in my life. If someone sits next to you while laying down it becomes extremely uncomfortable. Bo… It hadn’t, so she said that since I’ve never had a tech out since the bed had been installed, that I get one complimentary call. Their mattresses are actually air beds that hook up to a hose and pump, so you can inflate or deflate the bed to your exact comfort level. My back and hips are killing me. I called to tell them I’d like to return it and they told me “we can send you out a 2″ foam topper that tends to help with this issue.” I gave them a week to get it to me and have used the topper for the past 2 nights. I tried to lodge a complaint and no one would acknowledge me. It’s been nightmare. UNBELIEVABLE!!! It worked well for about 3 1/2 years. We both have the trench effect not only in the middle but, on the sides as well. There solution is not to return the hundreds of dollars one spent on the universal remote or even replace it with a new universal remote but rather give you a second remote. I HAVE A PUT TOGETHER AIR BED,,,I CAN BE DRAGGING A55 at night,,,,,,,but by morning i;m ready to go,,,again,,,,LOVE MY BED,,,,BUT WISH IT WOULD KEEP A 50 EVERY DAY,,,,,,WITH OUT ME PUMPING IT UP,,. My back hurts everytime I sleep on one. On June 14, 2019, I called to obtain a return authorization, GUESS WHAT, nope, you can’t return these that DON’T Fit! Sleep Number may be best known for its adjustable air beds, which are built in a way that either automatically adjusts to meet the sleeper’s needs (360® Smart Beds) or allows the sleeper to change the firmness and support of the bed with the touch of a button (Value Beds). But guess what? The bed gets hot and the support is not comfortable. My husband actually has fallen out a couple of times that I am considering just getting a new bed after spending all this money. Crazy that I found this site before I went searching for a topper. $7,000 wasted. Regarding my back…I set it to 40. Have not needed Price? 25 Days of Giving 2020 – Casper Mattress Giveaway! Even on 100, the bed is not firm at all. Try physical therapy. I guess I’m the strange one reading these reviews. When the installation guys showed up, they refused to touch the existing bed frame , dropped off the new mattress and left to go do another installation while I was left to break down the bed after spending 10 grand. We have only had the bed a year! Thankyou for posting. The price was outrageous. ” Consumers, I purchased a very expensive mattress, and my warranty is for life. I did that and I’m very pleased. It’s the best way to sleep. Very comfortable. Had the pump replaced once at the 10 year mark. Any chance that you can give me a part number for that valve? AND THAT WAS ON SALE!!! We are moving into our new house In 2 weeks ! Cant figure it out. Their policy is they will let you exchange for something else, but there is nothing else. Had a disgusting experience with the customer service reps at SleepNumber. Lesson learned. Ice and I hurt where our bodies touched the mattress and he couldn’t sleep on it . Now there is a butt for every seat, so for some maybe their butt just doesn’t fit? With Sleep Number, you get a single air chamber on each side, which we discovered would allow the air to get pushed to the head and foot of the bed, leaving the mid-section not as supported. This may seem pretty pricey, given it’s an air bed. I got my bed few weeks ago….not life changing. Customer Service and Delivery. We’ve replaced the pump twice, changed router three times and still can’t connect. It was an investment but the labor day 50% off sale was the only reason I could afford it. Fortunately, I found this review site before I spent the $10,000 the rep quoted me for the i10 (and $8000 for the i8). This crack Makes it almost Impossible to snuggle with Your spouse throughout The night. Will be fixing leaks with gorilla glue/patches. I called again today because I’m not paying $200 for labor to be told that the pump is defective. They will lie to get a sale. I love it, but need to attach a headboard. The old universal remote will control the sleep number and the 2nd remote controls the Dual Temp. The bed is cheaply made and I couldn’t justify keeping it. Trenching effect was never noted to me as an issue. I loved my mattress before but my husband’s side had a dip. Best bed I ever owned will be replaced with another Sleep Number bed. When we contacted the company they immediately sent a replacement at no cost. My problem with this is, I purchased this system from sleep number, not the manufacturer of the base. While Sleep Number is definitely innovative, the technical aspects of it, along with the fact it is indeed an air mattress (though intended for permanent use), means it comes with a set of common complaints. Even though we both sleep with different settings (my wife likes it very soft) there’s no “trench” effect. They don’t have the return policy on the base, only the mattress. I’ve had a sleep number bed for 2 years. I fell asleep in there and had the best nights sleep I’ve gotten in sometime. Sleep Number told me they do not make the bases and therefore cannot stand behind them.”. I bought in Ca Stoneridge mall Pleasanton from a nice salesperson Sharon. Those are too small to fit over the end of where they are supposed to go. I almost got up and slept on the floor. They wouldn’t fix this either, surprise, surprise. I replaced it with a quality foam for under $100 and it is like a new bed. Side leaking rather badly they do not allow returns of their expensive parts even the... 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