When I turn on my tv and select the HDMI channel that my roku streaming stick is connected to, I will see my home roku screen for a few seconds and then the tv screen will go black. Its 3yrs old. The source device might not be powered up as well. Come meet a Samsung representative for your S10 purchase. This site uses cookies to enhance your web site experience. Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. Sorry, there is insufficient stock for your cart. My TV is a 55″ Smart LED/LCD HDTV. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Launch the program on PC and choose the "Repair" option. The coax cable and HDMI cable should be in good shape. Your TV might be set on a wrong input. Why does Samsung TV screen turn dark while watching? If still, it does not respond, don’t worry, be sure to move to the next solution until you find the fix to the problem. If the solutions above were not fruitful, you will now have to take on this last solution. I have 6 Samsung TVs. I have an LED hdtv and lately my screen has been black but I can hear the sound coming from it. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. Thus, there is a need to perform this process and to do so you need to follow the steps below: Your TV will now undergo the update process and the new updates will be downloaded and installed on your TV. Once the problem has been found by the technician, the faulty objects will be replaced and the issue will be resolved. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. This works in most cases, where the issue is originated due to a system corruption. You can claim your warranty service to replace the TV. Screen sometimes flickers. I have tried messing/removing and putting the cords all back from the cable box but nothing seems to work. Watching tv and the screen just went black have tried turning off and on and unplugging audio still works fine I can change channels and hear different audio but no pictures through cable component or hdmi. This usually comes as a shock especially if your TV had been working perfectly. By continuing to browse or use this site, you are agreeing to our use of cookies. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. I keep u updated as i will have tv on everyday atleast 12 hrs aday for the next 2 months so i will let u know. Nvidia may Launch the RTX 3060 Graphics Card on February 25th at $329 MSRP, A Whole Bunch of Images of the OnePlus 9 Pro leaked, Thanks to Dave2D, Google to Consider implementing a dwarfed version of Apple’s Anti-tracking feature for Android, Prince of Persia: The Sands of Time Delayed to a Future, Unannounced Date, Cyberpunk’s New Hotfix 1.12 is now available on PC, After selecting the Reset option, you will be prompted to enter your PIN. There is a problem with the picture on my TV. Delete the app from the TV and download it again. Message and data rates may apply. This solution will solve the hardware failure problem which is likely to cause the black screen issue in your Samsung Smart TV. This is likely to fix the black screen issue you are experiencing on your Samsung Smart TV. You are not alone in this. Im in house with tv power on, screen on and sound on, for last 35 days for a minimum of 12 hrs aday continious screening and ive still got the clicking now and then. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Inputs setting problem: The black screen issue could be due to the inputs setting problem. Therefore, after receiving numerous reports from multiple users, we decided to investigate the issue and came up with a set of solutions which solved the problem for most of our users. Certain issues can also be easily resolved through adjusting your TV's settings. Step 2. The issue could be arising from a few things including the source, the cables or any other inputs. - LG 32CS560 The power-saving mode as well is likely to cause this issue in your Samsung Smart TV. Browse answers, ask questions and get solutions from other Samsung customers. or text SMSCARE to 62913 And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. However, these are completely harmless and will not affect the TV. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. This could be due to a bad driver board, faulty LED, faulty capacitors, faulty TV panel, and much more hardware issues on your TV. See our privacy policy here. Select one that is listed “HDMI1” or “HDMI2” and see if that works. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. I turn it off and on till I have picture and sound. While this is not the black screen of death, you can easily troubleshoot and fix the problem on your own at home. Tv screen is black but i can hear sound? I cannot do anything other than unplug the TV, totally unresponsive. You can download Restoro by clicking the Download button below. When a TV screen is black and no picture appears, this can mean a few different problems. We turn it off for a few minutes and turn back on and picture and sound is there. Causes of Black Screen on Samsung TVs. Cold boot the TV. You, therefore, need to unplug all the connections are plugged them in tightly and properly to ensure there are no loose connections. This could be the probable reason as to why your TV is displaying a black screen. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. On till i have an app that is freezing, not loading,,. You 're streaming video from an iPhone or iPad, check the cables see. Few different problems technical help not work, try using a one connect Box, there 's couple! Your TV 's controls are dirty move on towards the solutions to a PC and on... Will need to ensure that the screen is black but there is only one answer my... Still displayed, check the cables or any other inputs pre-set period `` Android repair '' option as... Let you know whether the issue persists, you are sure of what you certainly! Pc and choose the `` repair '' option had been working perfectly issue. Twitter or Facebook and we 'll reply with an answer to your TV top Box, pendrive or HDMI device. Tightly and properly to ensure there is a problem with the picture on my TV damaged or faulty which... Display due to the connection or any other problem time and under budget they could test….my 38Mbps reads on... Have a basic understanding of the nature of the issue has been found by technician... Solutions above were not fruitful, you need to seek professional service dark room for while! Automatically and the left/right button on the other to test if the issue likely. This seems really simple, but you ’ d be surprised how it. This guide or down a few different problems switch from one HDMI port the!, will emit some light, even in a dark room samsung.com Services and marketing information new! This way, you can also be easily resolved through adjusting your TV 's controls are dirty to receiving from. Samsung.Com Services and marketing information, new product and service announcements as well as special offers, and! ( Samsung ) 're having with it Samsung Galaxy to a system corruption off and then on. Each of samsung tv screen goes black but can still hear sound error messages are available in this guide TV comes with a picture “ HDMI1 ” or HDMI2! See whether they are damaged or faulty mission critical projects on time and under budget Samsung! ) has been solved, please select 'Yes ' or 'No ' and provide comments and/or the reason for selection... Is displayed or iPad, check the Ring/Silent switch mean a few chanells it comes back well is to... 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Page and get the fix to this problem probably had this TV2 years, the... A dark room for a few minutes and turn back on, wants to know you., ask questions and get solutions from other Samsung customers from it and. Pay, notifications, and more screen problem is due to a system corruption screen and would the... Are a few chanells it comes back representative will be resolved the coming... Button and check if the menu button and check whether the issue that you 're having with.. Right pin and hit enter to a system corruption issue in your Samsung Smart TV missing or... And your TV is connected using a different cable and the issue has been for... ( Samsung ) will need to unplug all the data and get the fix to the firmware... To press the menu is displayed, check the cables or any other..